2000 AGN JUL 18 I10 - Laserfiche WebLink

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I CITY OF COLTON POLICE DISPATCHER UII DEFINITION: Under the general supervision of the Police Sergeant, perform a variety of duties assigned to classes in the Dispatcher series including receiving all incoming calls for police assistance and dispatching necessary units; provide general support in communications to department personnel; team and demonstrate a full understanding of all applicable policies, procedures and work methods associated with assigned duties; occasionally assist in the training of less experienced dispatch positions; perform a variety of other tasks in support of assigned area of responsibility. DISTINGUISHING CHARACTERISTICS: Dispatcher II The Dispatcher II classification is the journey level class in the Dispatcher series and is responsible for performing the full range of dispatch assignments at an independent level, demonstrating thorough and proper judgment and initiative. This class is distinguished from the Dispatcher I in that the latter is a teaming classification with responsibility for learning policies and procedures associated with assigned duties. Dispatcher I The Dispatcher I is the entry level class within the Dispatcher series with responsibility for performing the full range of dispatch assignments at a lesser skill level and with less independent direction and judgment regarding work procedures and methods. This class is distinguished from the Dispatcher II in that the latter performs assigned duties at a journey level with minimal supervision, and is expected to demonstrate a full understanding of applicable policies, procedures and work methods. Typically, after the requisite experience has been gained, incumbents can reasonably expect to progress to the next level. SUPERVISION EXERCISED: Incumbents in the Dispatcher I class exercise no supervision. Incumbents in the Dispatcher II class may occasionally exercise technical and functional supervision over lower level dispatch staff. ESSENTIAL FUNCTIONS: (include but are not limited to the following) • Perform the full array of duties assigned to classes in the Dispatcher series including receiving emergency calls, dispatching emergency vehicles, maintaining records and equipment, and maintaining records. • Receive emergency calls from the public requesting police or other emergency service; determine nature, location and priority of emergency; dispatch police units as necessary or transfer calls to appropriate agency; answer 911 calls; answer non -emergency calls and refer to appropriate contact; answer emergency call -out for after hours streets and water services and contact appropriate City employees. • Maintain contact with all field units on assignment; maintain status and location of police field units.