1998 ORD O-18-98 - Laserfiche WebLink

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1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 (5) Have an attendant on call 24 -hours a day, seven days a week, and respond to calls within 20 minutes. If the carrier is unable to respond within 20 minutes and does not notify the Police Department that there will be an extended delay, a member of the Police Department shall forward a memorandum to the Chief of Police within 24 hours outlining the reason for the delay. The business must maintain regular hours at a minimum of eight hours Monday through Friday. (6) Have no more than two telephone numbers listed with the Police Department. (7) Agree to protect, indemnify, defend and hold harmless the city from all claims, demands or liability arising out of or encountered in connection with its agreement with the city or the performance of work in preparation for the towing operation, or claims, demands and liability occurring during the towing and subsequent storage and maintenance activities whether such claims, demands or liability are caused by the tow service or its employees or agents. (8) Use business -band two-way radios and shall not use a shortwave police scanner or C.B. radio to answer police calls. (9) Post a tag on the windshield of all cars ordered impounded or stored by the Police Department, reflecting the city's police department case number and the date and time of impoundment or storage. (10) Collect all towing or hauling and storage charges, as well as all city release charges, on each vehicle from the owner. In no event shall the city be liable for any such charge, and the carrier by accepting a license shall be considered as so agreeing. The carrier shall remit all city release charges to the City Finance Department monthly, no later than the twentieth (20th) day of the month. A detailed accounting of fees collected shall be submitted with the monthly payment to the city on such forms provided by the city or in such format as the Finance Director deems is necessary to ensure proper and efficient reporting. The right is reserved by the city to audit, at any time, any and all amounts collected by the towing carrier for release charges. It is the responsibility of the tow carrier to maintain and to make available, as requested, sufficient documentation to support such an audit. (11) When called from the top of the rotation list by the Police Department respond to the Department's call and pick up vehicles designated by the police department that have been involved in an accident or a traffic violation, unless the vehicles are needed for criminal evidence or the owner or someone designated by the owner is present and is capable of removing a vehicle or calling a tow company of his or her choice to remove a vehicle, provided the street can be cleared for safe public use with reasonable dispatch. (12) Not release any vehicle in its possession for which a storage form was completed until all state and city requirements are met and appropriate city release charges are collected. This does not apply to vehicles legally obtained through lien sale or which ownership is transferred to the franchise for payment of towing and storage fees. (13) Furnish each owner of an automobile impounded by the tow truck operator with a fully itemized billing. RVPUB\SRC\46567 -4-