1992 R 106 - Laserfiche WebLink

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RECEPTIONISTJTELEPHONE OPERATOR DEFINITION CITY OF COLTON Under general supervision, operates a central telephone system and receives City calls; provides general information and/or routes calls to the appropriate City department; receives and directs visitors, or provides routine assistance; performs a variety of routine clerical tasks. CLASS CHARACTERISTICS This is a single position class which provides centralized telephone operation and public information services. The classification may also be assigned routine clerical tasks which do not interrupt telephone and reception duties. EXAMPLES OF DUTIES - Duties may include, but are not limited to, the following: Answer incoming telephone lines, evaluate the nature of the call and direct the call to the appropriate office or person. Maintain current listing of office and individual phone extensions; as necessary, provide alternate or message extension numbers; may take messages. Respond to routine inquiries regarding location and/or hours of City office operation, City activities, City organization, and names of City officials and management personnel; may maintain community directories to provide general information assistance. Maintain file on current City job openings for public information; distribute job applications and flyers; distribute and assist in the proper completion of interest cards for future job openings; perform other routine clerical duties in support of Personnel Department programs. Maintain schedule for conference room and council chamber; arrange for setup with various departments. Package and schedule for pickup Federal Express and United Parcel Service (UPS) mail; review monthly UPS billing for accuracy, notify UPS of inaccurate billing and arrange for payment. Order and distribute telephone directories to City offices. May perform a variety of routine clerical tasks such as coding, sorting, collating, or stamping documents, cards, or other materials; stuff and/or address envelopes; prepare and/or process standard forms according to established procedures. Train relief operators. Perform related duties as assigned.