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CITY OF COLTON OFFICE SUPPORT FLOATER I / II DEFINITION: DRAM' Under the supervision of higher level supervisory personnel, performs a wide variety of typing and general clerical work of a routine nature subject to short term and long term assignments within any department in the City. Provides office support to an assigned City department or program management relieving them of a variety of administrative details; filling vacancies due to leave of absence or separation or providing office assistance work on special assignment. Provides information regarding City, department or program activities, policies and procedures; performs other duties as required. Provide back-up support to the City Clerk Passport and Scanning programs. DISTINGUISHING CHARACTERISTICS: The Office Support Floater I is the entry level class within the Office Support Floater series and is expected to learn to perform assigned duties and responsibilities. Incumbents within this classification initially perform routine and less complex duties and responsibilities, however, steadily receive more complex duties as experience is gained. Incumbents in this class normally work under close and continuous supervision performing repetitive or closely related duties according to established procedures. This classification is distinguished form the Office Support Floater II in that an incumbent is expected to perform assigned duties under direct supervision, as they learn their positions and the needs of the City. In that this is a learning classification, typically incumbents can generally expect to progress to the higher level class of Office Support Floater II after gaining one year of experience. The Office Support Floater II is a journey level class responsible for performing a full range of general clerical duties. Incumbents within this classification are expected to demonstrate a full understanding of all applicable policies, procedures and work methods associated with assigned duties. Employees in this class may often have contact with the public, answering a variety of procedural questions and providing information. This classification is distinguished from the classification of Office Support Floater I in that incumbents are expected to perform assigned duties in any department of the City on a short term or long term basis with minimal supervision and at an independent level. ESSENTIAL FUNCTIONS: (include but are not limited to the following) • Types a variety of documents in draft and final form, such as correspondence, standard forms, charts, and reports using office computer or other office equipment. • Proofreads materials for correct grammar, spelling, punctuation, and format. • Receives the public and answers calls; determines how incoming calls should be routed; directs people to appropriate offices. • Explains routine procedures, processes and department activities to the public and staff from other departments.