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CITY OF COLTON <br />AGENDA REPORT <br />FOR COUNCIL MEETING OF NOVEMBER 5, 1996 <br />SUBJECT: APPROVE AND ADOPT THE ATTACHED RESOLUTION FOR REVISION OF <br />CUSTOMER SERVICE POLICY NUMBER 17 TO INCREASE NUMBER OF DAYS <br />FROM SIXTEEN TO TWENTY BEFORE DELINQUENT NOTICE IS MAILED TO <br />COMMERCIAL CUSTOMERS <br />2. The total number of days between the mailing date and shut-off date for general service becomes 30 <br />days which coincides with the late change date which is also 30 days after the mailing date. <br />3. General service and residential bills can be mailed out in the same batch since the due dates will be <br />the same, making the billing system more flexible and efficient. <br />At their September regular meeting, the Utilities Commission approved staffs proposed change and <br />asked that its recommendation be forwarded to Council. <br />ALTERNATIVES <br />To keep the present policy in force would be a missed opportunity to provide better service to <br />commercial customers. <br />FINANCIAL IMPACT <br />The financial impact of allowing General Service customers 4 more days to pay their utility bills is <br />Potential loss of some interest on revenue. The impact is minimal. <br />Tho as K. Clarke, Department Director <br />ENVIRONMENTAL IMPACT - Not applicable. <br />That City Council approve the attached revision to Customer Service Policy No. 17 to allow commercial <br />customers 20 days between the bill date and the delinquency notice date as presented in Exhibit ° A' <br />that accompanies this report. <br />Attachment <br />Page 2 of 2 Item No. <br />