Laserfiche WebLink
CITY OF COLTON <br />MEMORANDUM <br />Office of the Mayor and Council <br />Date: December 2, 1997 <br />To: Honorable Mayor Pro Tem and Councilmembers <br />From: Mayor Karl E. Gaytan, for Karl E. 6Wan <br />Subject: Consider New Departmental Policy Promoting City Business <br />CITY COUNCIL MEETING OF DECEMBER 2,1997 <br />This is a formal request for the Council's consideration and approval of enacting a new <br />departmental policy promoting City business. In the interest of promoting "excellent customer <br />service" to the public --which we all serve --this matter is being presented to Council at this time. <br />The intent of this request is to have each Department adopt a policy that redefines the concept of <br />"excellent customer service". <br />I ask for your consensus in directing staff to initiate and implement a plan of action formalizing <br />"excellent customer service" as the primary component. Further recommend that staff also <br />incorporate a five day work week into this process. Preferred work hours shall be Monday <br />through Friday from 8am to Spm. Departments that require continuous and direct public contact <br />are of primary concern and an integral part of this process. Consideration shall be given to <br />positions that work directly with the public (i.e., public counters, telephones, inspections, <br />reception areas, payment windows., etc.). As we continue with the 4-10 work plan, affected <br />employees will have one hour prior to opening (7-8am) and one hour after closing (5-6pm). <br />Recommendation to direct staff to initiate the concept of providing excellent customer service to <br />the public by implementing and establishing a five day work schedule whereby, each department <br />is available for public service from Monday through Friday, 8am to Spm, with the exception of <br />the regular legal holidays. Further recommend that staff draft a plan of action and present it to <br />the City Council at the next regular meeting in December 1997, in preparation for such a policy <br />to go into effect the first business day in January 1998. <br />Thank you for your consideration and consensus on this matter. <br />KEG:adf <br />AGENDA ITEM No. z7 <br />