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3. An increase in HEAP payments because the payment goes directly to the utility <br />company. <br />4. Increased customer satisfaction. <br />FINANCIAL IMPACT <br />Staff estimates that this direct payment would lower bad debt expenses and increase our <br />monthly revenue stream. <br />ALTERNATIVES <br />Not approve the CSD contract. This could be detrimental to low income families and <br />increase cost to the enterprises bad debt expense. <br />RECOMMENDATION <br />Approve the attached contract with the Community Services Department. This contract <br />allows for the City acceptance of pledges (payments) for utility service on behalf of low <br />income households. <br />Attachments: Contract <br />Prepared by: Margie Ramirez <br />ITEM NO. <br />