1997 AGN MAY 06 I09 - Laserfiche WebLink

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EXHIBIT A HEAP DIRECT PAYMENTS HOW TO MAKE A MATCH OPEN accounts: If an eligible's utility account is open at the time a HEAP payment is received, the full amount of the payment can be applied, even if it creates a credit to the account. It is incumbent upon your company to match payments to the correct account and customer of record to which the HEAP eligible has directed the benefit. For this purpose, both the "Customer of Record" and last name of the HEAP applicant, "Applicant Last Name" has been provided, as well as an account number and service address. CLOSED account: If, at the time the HEAP benefit is to be applied, the eligible's reportedutility account is closed, there are three options. 1). A match can be made with an eligible's new account within the same utility company. 2). If the account is CLOSED with an outstanding balance owed, a partial payment can be made and the difference refunded to CSD with a notation to the printout (mag cartridge). 3). If the account is CLOSED with no outstanding balance, total amount of HEAP benefit should be returned to CSD with notation to the printout (mag cartridge). HOW TO NOTIFY CSD OF PARTIAL and/or NON -MATCHES 1). Printouts • Copy the page of the printout upon which the HEAP eligible's name appears. • Highlight the name of the customer of record to whose account the partial payment was applied (See enclosed Attachment 1). • Note beside the HEAP payment amount, the amount which is being returned to CSD (the difference between the CSD payment and the returned amount is the amount which was credited the customer of record). If there is a 100% refund to to CSD, note the total HEAP payment amount. • Provide an adding machine tape listing the total amount of money to be refunded to CSD. The tape should include both the individual amounts, as well as a total. • Return the DIRECT PAYMENT SUMMARY, which accompanies each batch (of 200 records) with the number of partial, and/or non -matches (See enclosed Attachment 2).