1998 AGN SEP 15 I18 - Laserfiche WebLink

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CITY OF COLTON AGENDA REPORT FOR CITY COUNCIL MEETING OF SEPTEMBER 15, 1998 TO: Honorable Mayor and City Council APPROVAL: Henry Garcia, City Manage FROM: Dennis Morris, Human Resource Director Joanne Knowles, Risk/Safety Analyst SUBJECT: Contract: Award Contract for Self -Insured General Liability Claims Administration to Ward of North America DATE: SEPTEMBER 01, 1998 BACKGROUND: The City currently has an agreement with Ward of North America for administration of general liability claims and related services. The existing agreement is a two-year agreement that has been extended until September 30, 1998. The current annual cost for general liability claims administration services is $34,800. DISCUSSION/ANALYSIS: Requests for proposal were sent out to fourteen (14) firms with a deadline to respond of July 2, 1998; five (5) proposals were submitted. All five firms were interviewed by personnel staff with the City Manager's office participating in part of the interview process. Annual flat fee rates presented ranged from $29,400 to $49,700. The decision for selection was based on the following: proposal and firm presentation, experience in adjusting; early claims resolution and customer response philosophy, outside references, and our insurance pool's recommendation (ICRMA). Ward of North America was rated the highest in all categories. Ward of North America has provided claim administration services to the City of Colton since 1988 and their proposal provides for a decrease in their prior fee of $2400 annually. Their staff and adjusters are very knowledgeable and professional. They are very responsive and are in constant communication with the City's legal counsel on litigated claims and monitor legal fees charged to the City. They also notify the excess carrier on all excess claims pursuant to ICRMA reporting guidelines. Ward has implemented an improved customer service policy that is included in the new contract and outlined in the Ward Suggestion Sheet. This new policy provides for immediate claimant written and phone response (see attachments). Staff has an excellent working relationship with Ward of North America. Our City Attorney has concurred with our opinion and selection. Staff is recommending the we accept the proposal from Ward of North America and that we enter into a three-year agreement. Item # 18