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♦� <br />I if, fffj Ar <br />1.. <br />APPAAmerican Public Power Association LS <br />1999 Ener Customer Services <br />� 9Y� � <br />� <br />Communications Workshop <br />& Co p t <br />Hyatt Regency, Austin, Texas October 18-20,1999 <br />4 <br />PRELIMINARY PROGRAM � <br />AS OF JUNE 1999 <br />This national APPA workshop focuses on the customer- 1 <br />\ utility relationship. Its goals are to help public power execu- <br />tives better understand the customer -utility dynamic, design <br />and cultivate strong relationships, provide top-notch cus- <br />tomer and energy services, and communicate effectively with <br />a variety of publics. Sessions are devoted to energy �Ik <br />customer services, public communications, key wi <br />ind marketing topics. <br />tiLs <br />