1999 AGN JUL 20 I10 - Laserfiche WebLink

Browse Search

CITY OF COLTON AGENDA REPORT For the Council Meeting of July 20, 1999 TO: HONORABLE MAYOR AND CITY COUNCIL APPROVAL: HENRY T. GARCIA, CITY MANAGER FROM: THOMAS K. CLARKE, UTILITY DIRECTOR4� SUBJECT: REQUEST RATIFICATION OF AND RECRUITMENT FOR EMPLOYEE APPOINTMENT IN THE FULL-TIME POSITION OF CUSTOMER SERVICE REPRESENTATIVE IN THE UTILITY DEPARTMENT ELECTRIC DIVISION DATE: July 7, 1999 BACKGROUND: There is one (1) vacant Customer Service Representative position in the Utility Department due to funding of an additional position in the FY 1999-2000 budget. Attached is the job description of the classification; the salary range is $1,721 to $2,093 per month. DISCUSSION/ANALYSIS: Recruitment for this position will be conducted and an eligibility list established upon Council's approval. The candidate chosen will meet the education and experience requirements as specified in the job description. The motivation for this staff addition is to respond to the Council's and the Electric Utility's interest in enhanced customer service through reducing customer wait times, expanding service hours, enabling rotation of personnel to training programs, and providing additional customer service capacity should the Council choose to create an energy choice environment. FINANCIAL IMPACT: Funding availability for this position is contained in the FYI 999-2000 Electric Utility budget as follows: Account No. 520-8000-8007-1010-0920 (Salary) and Account No. 520-8000-8007-1100-0926 (Salary -related Benefits). EXPECTED FILL DATE: August 23, 1999. CUSTOMER SERVICE IMPACT: This position is highly responsible for direct customer contact. RECOMMENDATION: Staff recommends that Council approve the ratification of and recruitment for the employee appointment in the full-time position of Customer Service Representative in the Utility Department Electric Division. Report Prepared By: Timothy C. Trewyn, P.E. Page 1 of 1 (w/attachment) Item #10