1999 AGN SEP 07 I12 - Laserfiche WebLink

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CITY OF COLTON AGENDA REPORT For the City Council Meeting of September 7, 1999 TO: Honorable Mayor and City Council APPROVAL: Henry Garcia, City Manage FROM: Thomas K. Clarke, Utility Director SUBJECT: Request For Recruitment and Ratification of Employee Appointments in Two Part -Time Positions of Customer Service Representative I in the Utilities Department DATE: Thursday, August 26, 1999 BACKGROUND: There are two(2) vacant part time Customer Service Representative (CSR) positions in the Utilities Department due to promotions of existing part time employees to full time. Attached is the job description of the classification; the rate of pay is $10.00 per hour. DISCUSSION/ANALYSIS: Recruitment for said position will be conducted and an eligibility list established upon Council approval. The candidate chosen will meet the education and experience requirements as specified in the job description. FINANCIAL IMPACT: Funding availability for this approved enterprise fund position in the fiscal year 1998-99 budget funded as follows: Account No. 520-8000-8007-1010-0580 (salary) and Account No. 520-8000-8007-1100-0000 (salary related benefits). EXPECTED FILL DATE: 10/18/99 CUSTOMER SERVICE IMPACT: The position provides additional personnel hours to directly reduce customer wait time for utility billing, inquiries, and other payment services. The position also enhances the utilities' ability to operate in the restructured electric utility environment by providing more worker -hours for new market activities such as Internet billing. RECOMMENDATION: That the City Council approve the recruitment and ratification of the employee appointments to the part-time position of Customer Service Representative I as recommended by the Utility Director. Attachment: Job Description Item #12 \\server\utim\council\agendareps\recruitptcsr99. doc