2000 AGN JAN 04 I12 - Laserfiche WebLink

Browse Search

CITY OF COLTON AGENDA REPORT For the City Council Meeting of January 4, 2000 TO: Honorable Mayor and City Cou it APPROVAL: Henry T. Garcia, City Manager FROM: Thomas K. Clarke, Utility Director� SUBJECT: REQUEST TO REVISE THE AUTHORIZED POSITIONS LIST TO ADD TWO FULL-TIME CUSTOMER SERVICE REPRESENTATIVES, TO DELETE TWO PART-TIME CUSTOMER SERVICE REPRESENTATIVES, AND TO REQUEST FOR RECRUITMENT AND RATIFICATION OF EMPLOYEE APPOINTMENTS TO TWO FULL-TIME POSITIONS OF CUSTOMER SERVICE REPRESENTATIVE I IN THE UTILITY DEPARTMENT DATE: Monday, December 20, 1999 BACKGROUND There are four (4) vacant part-time Customer Service Representative (CSR) positions in the Utility Department due to attrition and one promotion of a part-time employee to full-time. Two of the vacancies are to be filled by a currently authorized recruitment to be completed this month. Attached is the job description of the classification; the entry-level rate of pay is $10.13 per hour. DISCUSSION/ANALYSIS The Utility Department has observed a high rate of attrition of Part -Time CSRs in its Customer Service Division. Through interviews and discussions within the Division, we have established the following reasons for this: 1. Part-time CSRs have expressed the view that they would prefer to obtain the same rate of pay and pro rata benefits for doing the same work performed by full-time CSRs. Part-time CSRs work an average of 32.5 hours per week. 2. Part-time CSRs experience a lower level of inclusion within the Customer Service Division. 3. The well-qualified candidates we do hire are finding it easy to obtain other employment in the existing job market. Recruitment for said position will be conducted and an eligibility list established upon Council approval. The candidates chosen will meet the education and experience requirements as specified in the job description. FINANCIAL IMPACT Funding availability for these changes in the fiscal year 1999-2000 budget -funded is as follows: Account No. 520-8000- 8007-1010-0580 (Salary) and Account No. 520-8000-8007-1100-0000 (Salary -related Benefits). Due to salary savings of $92,467 in the current fiscal year (because of vacancies and a conservative first-year budget), no adjustment is required to this year's budget. The FY2000-2001 salary and budget accounts were projected at conservative levels that accommodate this change with little or no overall revision required. EXPECTED FILL DATE 3/13/00. CUSTOMER SERVICE IMPACT The positions provide additional personnel hours to directly reduce customer wait -time for utility billing, inquiries, and other payment services. The positions also enhance the Utility's ability to operate in the restructured electric utility environment by providing more worker -hours for new market activities. RECOMMENDATION That the City Council approve the addition of two (2) full-time Customer Service Representative I positions to the authorized position list, the deletion of two (2) part-time Customer Service Representatives from the authorized position list, and further, to approve the recruitment and ratification of two (2) employee appointments to the full-time position of Customer Service Representative I as recommended by the Utility Director. Page 1 of 1 (w/attachment - Job Description) Item #12