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SR CONSUMER SERVICE — FIELD REP CITY OF COLTON <br />Page 2 of 2 <br />electric and water customer services or the performance of related work, and a high school <br />diploma. <br />License/Certificate: <br />Possession of, or ability to obtain, a valid class C California driver's license. <br />KNOWLEDGE/ABILITIES/SKILLS: <br />Knowledge of: <br />Operations and standard operating procedures of an electric and water customer service. <br />Principles and practices of program development and administration. <br />Applicable Federal, State, and Local laws, codes and regulations. <br />Operational characteristics of electric and water turn -on and tum -off standard equipment. <br />Occupational hazards and standard safety practices. <br />Streets and locations in the City. <br />Modern office equipment including a computer and applicable software. <br />Methods and techniques for basic report preparation and writing. <br />Methods and techniques for record keeping. <br />Proper English, spelling, and grammar. <br />Basic principles of mathematics. <br />Utility services, rates and policies. <br />Ability to: <br />Courteously respond to community issues, concerns and needs. <br />Analyze a complex issue and develop and implement an appropriate response. <br />Make adjustments to standard g procedures as is appropriate. <br />Apply applicable laws, codes, and regulations. <br />Provide lead direction and training. <br />Work independently. <br />Skill to: <br />Effectively operate a motor vehicle on City Streets. <br />Operate an office computer and applicable software. <br />APPROVED BY COUNCIL: February 17, 1998 <br />HUMAN RESOURCE REVIEW: <br />CITY MANAGER APPROVAL: <br />TE: <br />DATE <br />Revised 10/14/98 <br />