2002 AGN OCT 15 I09 - Laserfiche WebLink

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Item #9 CITY OF COLTON AGENDA REPORT FOR THE COUNCIL MEETING OF, OCTOBER 15, 2002 TO: HONORABLE. MAYOR AND MEMBERS OF THE CITY COUNCIL FROM: DILU DE ALWIS, FINANCE DIRECTOR � SUBJECT: AMMENDMENT TO A PROFESSIONAL SERVICES AGREEMENT WITH SHARON HALLUM FOR INFORMATION SERVICES BY $20,000. DATE: OCTOBER 9, 2002 I: • ' •101 The City Council approved the City's financial system upgrade in July 2001, a new work order system in April 2002 and a new technology grant for the Library in September 2002, ANALYSIS/DISCUSSION: The City Council approved enhancements to the financial system, new work order system and other technology grants for the Library during the past eighteen months. Additionally, continued growth in the overall usage of computers, printers and peripherals throughout the City and demands to maintain the City's web site on a daily basis has created a workload too great for the current full time staff to bear. The Information Services staff has relied on management interns as a means to support the growing workload. However, staff finds a growing backlog of complex issues that needs to be dealt with expediently. Staff finds that the Management Interns do not have sufficient experience in dealing with these types of complex issues, which require a higher level computer professional. This backlog is preventing the Information Services staff in meeting its goal relating to timely customer service for both internal and external customers. In July 2002, a professional services agreement was entered into by the City and approved by City Manager Daryl Parrish, under his maximum signature authority of $15,000, with Ms. Sharon Hallum for Information Services technical assistance. The original agreement has expired and the above mentioned system implementations are not complete. Staff requests that the original agreement be amended to extend the term of the agreement through June 30, 2003 and to include additional compensation not to exceed $20,000. Extending the term and compensation amount of the original agreement with Ms. Hallum will assure timely completion of the current projects and a successful launch of the new programs. ALTERNATIVES: Reject staff request and direct existing staff to manage workloads. This action however will directly impact the "go live" dates set forth in the contracts with both Eden Systems and Synergen Systems with possible negative financial impacts. ENVIRONMENTAL IMPACT: None