2005 AGN DEC 06 I10 - Laserfiche WebLink

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CITY OF COLTON AGENDA REPORT FOR COUNCIL MEETING OF DECEMBER 6, 2005 TO: HONORABLE MAYOR AND CITY COUNCIL FROM: DILU DE ALWIS, FINANCE DIRECTOR SUBJECT: REQUEST FOR APPROVAL FOR THE RATIFICATION OF EMPLOYEE APPOINTMENTS TO CUSTOMER SERVICE REPRESENTATIVE I POSITIONS IN THE CUSTOMER SERVICE DIVISION OF THE FINANCE DEPARTMENT DATE: ITEM #10 BACKGROUND: The Customer Service Division of the Finance Department is comprised of a staff of 10 employees: Customer Service Manager (1), Sr. Customer Service Representative (1), Customer Service Representative II (5) and Customer Service Representative 1 (3). It is anticipated that as many as two vacancies for the Customer Service Representative I position could occur during the next couple of months. The current hourly rate of pay is $12.9057 to $15.6865. DISCUSSION/ANALYSIS: On April 5, 2005 the City Council authorized staff to establish an eligibility list for the purpose of filling the pending vacancies in the Customer Service Division of the Finance Department. The list has been established and two candidates have been selected to be brought on board to fill the vacancies. These vacancies have been created as a result of a transfer of one employee to the Electric Utility and the resignation of another. The Customer Service Division of the Finance Department needs to maintain full staffing levels in order to continue the high level of customer service this division provides to Colton residents and businesses. FINANCIAL IMPACT: The funds are approved in the Customer Service Division's salary account number 100-6040- 6042-1010 and benefits in account 100-6040-6042-1100. ENVIRONMENTAL IMPACT: None CONFLICT OF INTEREST — Gift Disclosure Requirements None RECOMMENDATION: Staff recommends that the City Council approve the request for establishing a list for the position of Customer Service Representative I in the Customer Service Division of the Finance Department.