2004 RES R-114-04 - Laserfiche WebLink

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G. Answer - An answer is the response to the grievance at any of Steps A -F in Part 3. All answers must be written. If an answer does not resolve the grievance to the grievant's satisfaction, the answer will inform the grievant of the next step in the grievance procedure, and the time deadline for processing. 3. PROCEDURE A. Informal Resolution - Within ten days after a grievant knew, or by reasonable diligence should have known, of the condition upon which a grievance may be based, the grievant shall attempt to resolve it by an informal conference with the grievant's immediate supervisor. This step will be deemed waived if the immediate supervisor, or the immediate supervisor's action, is the subject of the grievance. Every effort shall be made to resolve a grievance through discussion between the employee and the employee's immediate supervisor. It is the spirit and intent of this procedure that all grievances are settled quietly and fairly without any subsequent discrimination against employees who may seek to adjust a grievance. Every effort shall be made to find an acceptable solution at the lowest level of supervision. The supervisor will answer the grievance, in writing, within ten days of presentation by the employee. B. If the problem cannot be resolved between the employee and the immediate supervisor, the employee may, within ten days from the date of receiving the written answer from his or her supervisor, request an interview with the division head, if one exists, in order to discuss the grievance. The meeting with the division head will be held within ten days of the employee submitting the request for the meeting. The division head will answer within ten days of meeting with the grievants. C. If the division head and the employee cannot reach a solution to the grievance, the employee may, within ten days from the date of receiving the answer from the division head, request in writing and be granted an interview with the Police Chief. The interview will be scheduled within ten days of the employee submitting the request. The department shall render an answer within ten days of meeting with the grievant. D. If the Police Chief and employee are unable to arrive at a satisfactory solution, the employee may, within ten days from the date of the decision by the Police Chief, submit a written appeal to the City Manager. The City Manager shall schedule a meeting with the grievant within ten days of receiving the appeal. The City Manager shall meet with the grievant and review the grievance and shall answer within ten days of discussing the grievance. CPMA Comp MOU Expires 063005 10/21/2004 Page 4 of 15