1990 AGN FEB 06 I07 - Laserfiche WebLink

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CITY OF COLTON AGENDA REPORT (CONTINUED) FOR COUNCIL MEETING OR January 16, 1990 SUBJECT: CUSTCMER SERVICE POLICY REVISIONS SING FEES IN POLICY ND. 20 AMID POLICY NO. 22, AND FOR AN ADDITIONAL ALLOCATION To -LIFE SUPPORT- H(XJSEMLDS The proposed revision would add paraplegic, quadriplegic, multiple sclerosis, and scleroderma persons to the eligibility list for an additional low block quantity in recognition of their increased heating and/or cooling needs. This practice is followed by a number of Southern California municipal electric utilities and is addressed in state law for State regulated utilities. The Electric Utility would determine the amount of the additional allocation based on the cooling/heating equipment at the residence and the type of residential building. The proposed revision also defines life support equipment more specifically. Recently, the Colton Administrative Services Department utility billing staff reported that there were 24 persons on the existing "Life Support" Program. The bi-monthly additional allowance for low block electricity from these participants was 16,611 KWH for all participants. The low block quantity is priced at 7.312 cents and the high block is priced at 8.437 cents. The maximum bi- monthly cost of the existing "Life Support" Program for 16,611 KWH is $186.87. The actual bi-monthly cost may be lower each billing period since the electric consumption of the program participant may be less than the regular low block quantity of 250 kilowatt hours per month plus the additional low block quantity provided under the program. While we do not know the increase in the number of program participants which may result under the revised Policy, based on the current level of participation, the increase cost due to the proposed Policy revision does not appear significant. Copies of the proposed revised Customer Service Policies are attached. The Utilities Commission reviewed these proposed revisions at their January 8, 1990, meeting and recommended approval by City Council. RECOMMENDATION: That the City Council approve revisions to the Electric Utility Customer Service Policy as presented in the report, and adopt Resolution R-5 -90. CITY MANAGER'S CONCURRENCE: Page 2 of---!-- Item No.