2010 RES R-32-10 - Laserfiche WebLink

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CITY OF COLTON PURCHASING AND CUSTOMER SERVICE MANAGER DEFINITION: Under the direction of the Management Services Director, oversees, coordinates and participates in the operations and services of the City's Purchasing, Central Stores and Customer Service functions. Coordinates related activities with other City divisions, departments, and outside agencies. DISTINGUISHING CHARACTERISTICS: The Purchasing and Customer Service Manager is a single class supervisory level position responsible for directing the work of the Purchasing and Customer Service functions of the Management Services Department. This class is distinguished from other classes in these functions which perform more limited duties within established guidelines. SUPERVISION EXERCISED: Exercise direct supervision over assigned technical and clerical staff. ESSENTIAL FUNCTIONS: (include but are not limited to the following) • Supervise the Purchasing and Central Stores operation: Plan, coordinate, prioritize, monitor and participate in the purchasing of commonly used materials, supplies, equipment and services by the City. • Administer applicable contracts; review and approve purchase orders for completeness, accuracy and compliance with purchasing and budgetary policies and procedures; ensure effective inventory control and issuance of materials, equipment and supplies. • Develop, recommend and implement ordinances, procedures, objectives, policies and priorities for the Purchasing and Central Stores function. • Draft and write specifications, contracts, bonding requirements, purchase orders and other documents as necessary. • Develop and implement formal and informal bidding policies; develop bid documents and bid analysis; compose and prepare agenda report; and recommend and /or award contracts or purchases in accordance with City code, laws and policy. • Plan, coordinate, prioritize, monitor and participate in the work of staff responsible for customer service and billing. • Develop, recommend and implement policies and procedures for the Customer Service function. • Investigate and analyze customer accounts and initiate suspension of services; collect delinquent accounts; review documentation and records to determine feasibility of collection actions. • Oversee the work of assigned staff; monitor work activity to ensure proper work practices, work quality and accuracy; ensure compliance to applicable rules, policies and procedures. • Selects and initiates training for assigned personnel; assume responsibility for motivating and evaluating personnel; initiate disciplinary procedures as appropriate.