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CITY OF COLTON <br />AGENDA REPORT <br />Council Meeting of May 19, 1997 <br />TO: Honorable Mayor and Council Members <br />FROM: Daryl J. Parrish, Assistant City Manager� <br />-t <br />SUBJECT: Amendments to Taormina Agreement <br />DATE: May 12, 1997 <br />BACKGROUND: <br />On May 15, 1996, the City Council determined that the proposal submitted by Taormina <br />Industries to provide Municipal Solid Waste, Recyclables and Green Waste Collection <br />and Transportation Services was such that it was in the best interest of the City and its <br />residents, taking into account the qualifications and experience of the Contractor to <br />select Taormina Industries as the City of Colton's Municipal Solid Waste Service <br />provider. <br />Taormina Industries has served the solid waste needs of cities in the Southem <br />Califomia region since the late 1940's and has built the largest infrastructure base of <br />any privately owned waste hauling firm in the State of Califomia. Existing facilities and <br />equipment utilized in connection with the franchise include a fleet of automated <br />residential collection vehicles, commercial collection vehicles, a local office to handle <br />inquires from the public, a twenty five acre regional materials recovery facility (MRF) <br />located in Anaheim and a light transfer station located in San Bemardino. <br />DISCUSSION: <br />As of May 1, 1997 Taormina Industries has performed under the existing ag�eement for <br />ten months. The services provided to the City by Taormina consistently exceed the <br />requirements of the agreement. Taormina provides both regular and "special" services <br />to residentiat, commercial and industrial customers. Many customers require <br />specialized services such as special collection hours, special handling of containers <br />and programs tailored for the needs of customers with unique service requirements. <br />Taormina has consistently delivered when such needs anse by providing the <br />knowledge, manpower and equipment necessary to provide exemplary service. <br />The City monitors customer satisfaction on a regular basis. The criteria for the <br />quantitative measure of customer satisfaction include but are not limited to: <br />1. Written communication from customers <br />2. Response time to telephone inquires <br />3. Response time to written inquires <br />4. Public education efforts <br />5. Daily, weekly and monthly reporting <br />