1999 AGN JAN 19 I20 - Laserfiche WebLink

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CITY OF COLTON AGENDA REPORT For the City Council Meeting of January 19, 1999 TO: Honorable Mayor and City Council APPROVAL: Henry Garcia, City Manag 4V FROM: Thomas K. Clarke, Utility Director ,, �� ' SUBJECT: APPROVE REVISION OF CUSTOMER SERVICE POLICY NO. 25 - CUSTOMER SERVICE FEES DATE: Wednesday, January 6, 1999 BACKGROUND: A review of the customer service fees and the corresponding costs to provide the specified service reveal that service reconnection charges for other than Regular Working Hours are significantly below cost. The result is that the ratepayers as a whole are subsidizing these overtime costs. Increasing competition motivates the electric utility to allocate costs in a manner that reduces costs for ratepayers in general. DISCUSSION/ANALYSIS: The problem lies primarily with customers who are unable to operate the main breaker on their electric service panel. The utility receives approximately 140 after-hours requests for service reconnection per year. These calls are responded to by highly -skilled and well-paid ($24.42 per hour) Power Line Technicians. Due to provisions of the labor agreement, each call results in an average of 4 hours of overtime. Labor costs are as follows: Workdays 6:30AM to 5PM (Mon. -Thur.), 10AM to 2PM (Friday) $ 10.00 Workdays 5PM to 9PM (time -and -a -half) $24.42 x 1.5 x 4 hours = 146.52 Workdays 9PM to 6:30AM (double time) $24.42 x 2.0 x 4 hours = 195.36 Non -workdays 6:30AM to 9PM 146.52 Non -workdays 9PM to 6:30AM 195.36 Approximate annual cost (based on 25% of all calls occurring after 9PM) $22,200 Customer Service Fee Revenue 13,300 Net Loss $ 8,900 The cost of the vehicle used by the Power Line Technicians to respond to these calls is $18 per call. If a customer calls for turn -on service during the regular workday, the call is responded to by a Consumer Service Field Representative (CSFR). This position is fully qualified to do the work, and is paid a wage of $15.61 per hour. Most of the calls occur on days upon which delinquent accounts have been disconnected. Inasmuch as we have determined the time frame in which most of these calls occur, we propose to schedule a CSFR to work at time -and -a -half from the end of their regular work shift until 9PM. The Power Line Technician on standby duty would Page 1 of 2 (w/attachments) Item 4 20