2005 AGN APR 05 I24 - Laserfiche WebLink

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Item #24 City of Colton 3124/05 650 N. La Cadena Drive Colton, CA 92324 Re: HorneOwncr 1065 N. Rancho Ave. Colton Dear Darryl Parrish: I am writing at this -time to make you aware of a current problem regarding a customer service worker and the intrusive behavior towards my mother, a homeowner in the City of Colton, in handling a sinWle matter. First, I would like to be placed on the next council agenda to make the public aware of this situation, because your customer service personel ordered a shut off of utilities even though the bill been paid for the last 14 years. I would believe that the City would be people friendly and welcome all solutions to be handled in a marmeT favorable for all parties. Second, when I called Customer Service the previous day to handle the matter, I was told all we had to bring was the Death Certificate and the Homeowner ( my mother ). We got more than a share intrusive and unprofessional behavior as the inquiry to the matter went fiuther. MT Parrish, 3 5 years ago my mother filled out a written application with all necessary information regarding both parties and should be on file downstairs in basement, unless it was purged. Finally, I asked for a standard written guideline regarding the name transfer upon death of a spouse or former spouse, and your staff couldn't produce one. I am beginning to wonder if your customer service are making up the rules as they go alon& Therefore, I need to make the Council aware because ofthe shutoff action on the 3 Ist by your staff even though the hill is being paid. Thank you for your interest in this matter and along with this letter is a copy of a letter furnished to the council on 3/23105 for your information as well. Respectfully 4'r4' f"'e' ;edw" Arthur Ramos CIC all Members of Colton Council