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CITY OF COLTON <br />AGENDA REPORT <br />FOR COUNCIL MEETING OF APRIL 5, 2005 <br />TO: HONORABLE MAYOR AND CITY COUNCIL <br />FROM: DILU DE ALWIS, FINANCE DIRECTOR g'GP— <br />Item #10 <br />SUBJECT: REQUEST TO ESTABLISH A LIST FOR CUSTOMER SERVICE <br />REPRESENTATIVE I POSITIONS IN THE CUSTOMER SERVICE <br />DIVISION OF THE FINANCE DEPARTMENT <br />DATE: <br />BACKGROUND: <br />The Customer Service Division of the Finance Department is comprised of a staff of 10 <br />employees: Customer Service Manager (1), Sr. Customer Service Representative (1), Customer <br />Service Representative II (5) and Customer Service Representative 1 (3). It is anticipated that as <br />many as two vacancies for the Customer Service Representative I position could occur during the <br />next couple of months. The current hourly rate of pay is $12.9057 to $15.6865. <br />DISC USSION/ANALYSIS: <br />An eligibility list will be established to prevent delays in the recruitment process when the <br />anticipated vacancies occur. The Customer Service Division of the Finance Department needs to <br />maintain full staffing levels in order to continue the high level of customer service this division <br />provides to Colton residents and businesses. Any delays in recruitment will have a direct impact <br />on the wait time at both customer service counter as well as call in customers. <br />FINANCIAL IMPACT: <br />The funds are approved in the Customer Service Division's salary account number 100-6040- <br />6042-1010 and benefits in account 100-6040-6042-1100. <br />ENVIRONMENTAL IMPACT: <br />None <br />CONFLICT OF INTEREST – Gift Disclosure Requirements <br />None <br />RECOMMENDATION: <br />Staff recommends that the City Council approve the request for establishing a list for the position <br />of Customer Service Representative I in the Customer Service Division of the Finance <br />Department. <br />REVIEW TEAM ONLY <br />CityAttorney: Al 0H Finance Director:, <br />1) 1 .A <br />