1998 MIN AUG 18 - Laserfiche WebLink

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Fiscal Year 1998-99, carried with CM Sanders voting "No." CM Bennett and CM Chastain were absent. ITEM 8 - PROFESSIONAL SERVICE CONTRACT: Discussion followed on numerous complaints regarding the lack of visits to complainants, the investigation process and notification and suggestion for in-house operation. Director Morris listed changes to procedure and the customer service approach. Liz Nelson, Senior Vice -President from Ward North America, stated the company had worked with Colton for ten years and the incidents referred to were the first time she had heard of complaints from the community. She expressed concern and noted there had been discussions with Messrs. Garcia and Morris. She explained the contract did not require the company to make personal visits unless approved by City staff because it did result in additional money from the City. She stated that they work closely with City staff and did investigate and when City Staff and Ward agreed that personal contact was necessary, such contact was made. On sewer back-up claims, she recommended that an emergency procedure be implemented for 24-hour follow-up. She stated that the contract and RFP did not require on-site investigation. To inquiry, she responded that field investigation was offered at $45 an hour. CM Hutton asked for a continuance so that he could review the RFP and the five proposals submitted. MOTION/VOTE: Motion/second by Mayor Gaytan/CM Cook to continue this matter. MOTION/VOTE: Motion/second by CM Bennett/Sanders to approve the Consent Calendar, with correction to Item 4, and excluding Items Nos. 8, 12, 13 and 14, carried with CM Chastain absent. CONSENT CALENDAR (4) Minutes - PULLED FOR CORRECTION [See above]: Approval of Minutes for the Regular Meeting held July 21, 1998 and Minutes for the Regular Meeting held August 4, 1998, on file in the Office of the City Clerk. (5) Warrants - Approved Payable Warrants #17841 to #18031, dated 7/16/98," totaling $1,689,661.78; Payable Warrants #18032 to #18193, dated 7/23/98, totaling $521,406.80; Payable Warrants #18194 to #18297, dated 7/29/98, totaling $691,526.68; Payable Warrants #18298 to #18390, dated 8/5/98, totaling $605,843.49; Payroll Warrants #188318 to #188675, dated 8/12/98, totaling $429,456.27, on File in the Finance Department. (6) Personnel - Approved request for recruitment and ratification of employee appointment to the Full-time Position of Recreation Services Manager, Community Center Division of the Human/Neighborhood Services Department. Council N ns August 18, 1998 7