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CITY OF COLTON SENIOR BUSINESS LICENSE AND COLLECTIONS OFFICER DEFINITION Performs a variety of complex duties in the collection of delinquent City customer accounts, supervises and coordinates the administration of City's Business License and Collection Division. SUPERVISION RECEIVED AND EXERCISED Receives general direction from the Community Development Director. Exercises direct supervision over subordinate personnel. EXAMPLES OF DUTIES - Duties may include, but are not limited to, the following Collect delinquent public utility accounts and other miscellaneous City accounts; review documentation and records to determine feasibility of collection actions. Investigate and analyze accounts and initiate suspension of services and legal actions as necessary including the garnishment of wages and other court actions. Monitor franchise haulers by reviewing records and reports submitted relating to the City for billing of Franchise Fees. Prepare Small Claims cases including appropriate documentation; represent the City in Small Claims Court. Contact customers to follow-up on delinquent accounts; respond to requests for information; explain City policies and procedures related to the Business License Ordinances. Administer the Business License Ordinance through public contact and field investigation, such as audits, inspections, etc. Administer the processing of Business License information on a computer system; maintain appropriate records, files, reports, and correspondence. Develop and recommend new and revised procedures and policies related to collections and business license activities. Coordinate assigned activities with other business license staff, as well as personnel in other City departments. Assist in Department budget preparation by preparing budget requests and justification. Perform a variety of administrative support duties for the Department Director. -1-