(7)AR 101910 Community Services Department 5-Year Strategic Plan

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b. Bilingual Service GOAL = Department, recognizing that a majority of Colton's residents are of Latino descent, and a significant amount of Colton's residents speak Spanish as their first language, will make the effort to provide service in Spanish, whenever possible, as an alternative to current services in English. At least the following specific efforts will be made. 1. Customer Service at Facilities MEASUREMENT = Each Division shall seek to have at least one Spanish-speaking staff member on duty, at each facility, during all business hours to assist customers as needed. This goal shall be completed by the end of Fiscal year 2011-12. 2. Department Fliers/Promotional Material MEASUREMENT = Whenever possible, Department fliers distributed to schools shall be available in English and Spanish format. Specifically, fliers & applications for Department programs shall be presented in both English and Spanish formats. Department event fliers shall be available in Spanish when feasible. In cases where printed material in Spanish is not feasible, language shall be included on the English version, in Spanish, alerting interested individuals of available contact for information in Spanish. This goal shall be completed by the end of Fiscal year 2010-11. 3. Department Brochure MEASUREMENT = In conjunction with the goal above, Department brochure, beginning with Fiscal year 2010-11, shall prominently (at least '/-page) list available contact for information in Spanish. Staff shall evaluate volume for such requests during Fiscal year 2011-12, and shall make a recommendation for potential increase in printed material in Spanish during the budget process for Fiscal year 2012-13. c. Internet Service GOAL = Create a department website, capable of design, update, and maintenance by Department staff. Designate a staff member as "web -master" to oversee the website and work with City Information Services staff on computer and internet issues. MEASUREMENT = Designate "web -master" during fiscal year 2011-12, with designee to begin working with IS Division staff on this goal within same fiscal year. Web -site to be active by the end of fiscal year 2012-13.