Laserfiche WebLink
PACIFIC ALARM SERVICE <br />BURGLAR — FIRE - CCTV <br />BEAUMONT (714) 845-1666 <br />521 WELLWOOD AVENUE <br />BEAUMONT, CALIFORNIA 92223 <br />Mr. Ken Peterson <br />General Services Manager <br />City of Colton <br />650 North La Cadena Drive <br />Colton, CA. 92324 <br />Dear Mr. Peterson, <br />BANNING (714) 849-4811 <br />HEMET (714)658-7811 <br />October 8, 1992 REDLANDS (714) 793-1001 <br />Pacific Alarm is pleased to have the opportunity to provide <br />alarm system quotes for the Colton Electric Utility Facilities. <br />The following items are based on the Request For Proposal dated <br />September 10, 1992 from the General Services Department: <br />1. System, Maintenance, Support and Monitoring <br />A. Warranty Period. <br />Customer Purchase - 1 year full service after <br />buyout. <br />Maintenance/Service Agreement - full service <br />and equipment replacement during agreement time. <br />B. Maintenance Services. <br />Pacific Alarm keeps a complete inventory of <br />all products for replacement when needed. Service <br />is provided on an on-call basis (someone is <br />on-call 24/hours a day). An alarm service person <br />can usually be on site within two hours of a <br />service call. <br />Software errors or desired changes would be <br />covered under monitoring/maintenance agreement. <br />The Colton Electric Utility would be notified <br />of any software and/or alarm upgrades as they <br />become available from the manufacturer. <br />Management Reports <br />A sample of the Central Station activity print-out <br />is attached (item "A") along with a sample of <br />opening and closing reports by user (item "B") <br />These reports can be used by management to <br />document alarm occurrences, opening and closings <br />by user and other pertinent information. <br />