1996 AGN JUN 18 I29 - Laserfiche WebLink

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CITY OF COLTON POLICE DISPATCHER I POLICE DISPATCHER H DEFINITION: To receive all incoming calls for police assistance and dispatch necessary units; and to perform a variety of general support duties related to communications activities. DISTINGUISHING CHARACTERISTICS• Police Dispatcher I This is the entry level class in the Police Dispatcher class series. Positions in this class will usually perform most of the duties required of a Police Dispatcher II, but are not expected to function at the same skill level and usually exercise less independent direction and judgment in matters related to work procedures and methods. Work is usually supervised while in progress and fits a structured and established pattern. Generally, changes in procedures or exceptions are explained in detail as they arise. Under the flexible staffing concept, positions assigned to the Police Dispatcher I class may reasonably expect to progress to the II level with training, experience, and satisfactoryjob performance. Police Dispatcher 11 This is the journey level in the class series. Positions in this class are flexibly staffed and are normally filled by advancement from the Police Dispatcher I class or, when filled from the outside, require prior experience in receiving and dispatching emergency calls. Appointment to the higher class requires that the employee be performing substantially the full range of duties for the class and meet the qualification standards for the class. All positions assigned to this class require the ability to work independently, exercising judgment and initiative. SUPERVISION RECEIVED AND EXERCISED: Police Dispatcher I Receives immediate supervision from a Sergeant. Technical and/or functional supervision may be provided by other police staff. Exercises no supervision. Police Dispatcher H Receives general supervision from a Sergeant. May exercise technical and/or functional supervision over subordinate personnel. EXAMPLE OF DUTIES: Duties may include, but are not limited to the following: Receives emergency calls from the public requesting police or other emergency service; determines nature, location and priority of emergency, and dispatches police units as necessary or transfer calls to appropriate agency in accordance with established procedures; answers 911 calls.