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he NLC Leadership Training
<br />lnstitute Lffers rrantrng-pro-
<br />grams designed to help local
<br />officials build their leadership
<br />skills. The Institute receives direction and
<br />support from the NLC Leadership
<br />Training Council which is comprised of
<br />elected and appointed officials who are
<br />members of NLC.
<br />'i separate registration fee is required
<br />for these pre -conference seminars. All
<br />seminars uU be held at the Washington
<br />Hilton Hotel. Because space is limited for
<br />ea:h of these sessions, registrations will be
<br />accepted on a space available basis only.
<br />fin
<br />Ys Half-Dai-Sernin
<br />.- ut TERN OON
<br />I. MEETING YOUR
<br />CITIZENS, EXPECTATIONS
<br />THROUGH QUALITY
<br />CUSTOMER SERVICE
<br />1:30 p.m. 5:00 p.m.
<br />Registration fee: S95
<br />This seminar will examine the role of the
<br />elected official in delivering quality ser-
<br />vices, exploring ways to determine what
<br />citizens as customers really want and how
<br />to meet their expectations within a limited
<br />budget.
<br />Instmaor:
<br />Merle Helickson, Training Consultant,
<br />Bellevue, Washington
<br />H. CONNECTING
<br />ELECTRONICALLY:
<br />USING TECHNOLOGY TO
<br />REACHYOUR
<br />COM[M[UNITY
<br />1:30 p.m. -5:00 p.m
<br />Registration fee: $95 ,
<br />Elected officials will increase their comfort, .
<br />level with using electronic,techruques -'
<br />includin the Internet] elearonic '
<br />halls, video news releases, public' 7S
<br />announcements, and free_standing
<br />w connect with citizens ,
<br />Imbuctor
<br />Instructors:
<br />Michael J. Rosati, Director, Carlisle
<br />Education Center, Newton,
<br />Massachusetts
<br />Alice Jones, Senior Research and
<br />Development Associate, Carlisle
<br />Education Center, Newton,
<br />Massachusetts
<br />IV. INTEGRITY BASED
<br />LEADERSHIP
<br />1:30 p.m. - 5:00 p.m.
<br />Registration fee: $95
<br />Participants will explore the characteristics
<br />and advantages of integrity -driven action,
<br />how to recognize and avoid unintended
<br />ethics errors, and how to promote integrity
<br />and ethical behavior within their commu-
<br />nities.
<br />Instructor:
<br />Louie Larimer, JD, The Larimer
<br />Center for Ethical Leadership,
<br />Colorado Springs, Colorado,
<br />N. THE POWER OF
<br />EFFECTIVE CITY HALL
<br />TEAMIS
<br />1:30 p.m • 5:00 p.m.
<br />Registration fee: $95
<br />Participants will learn tools and tech-
<br />niques for dealing with complex issues
<br />at city hall through team work, building
<br />cross -functional teams, and analyzing
<br />their own and other team members'
<br />styles.
<br />Instn ictors:
<br />Benue Hayen, Director of Special
<br />Services, League of Kansas
<br />Municipalities, Topeka, Kansas
<br />Deana Sturd,'Assistant Director of
<br />Special Services, League of Kansas
<br />Municipalities, Topeka, Kansas
<br />a vv via %ow%&
<br />Day Seminars 4
<br />b
<br />VII. FACILITATION
<br />SKILLS FOR
<br />ENCOURAGING CITIZEN
<br />INVOLVEMENT
<br />9:00 am. - 5:00p.m.
<br />Registration fee: $145
<br />This workshop will focus on the skills
<br />local elected officials need to create and
<br />nurture citizen involvement (listening,
<br />using questions, understanding and
<br />responding to group behavior). This is a
<br />new NLC Leadership Development
<br />Certificate Course. 4 credits
<br />Instructor:
<br />Linda Ehrlich Geen, Training
<br />Associate, National League of
<br />Cities, Washington, DC
<br />§9.4mnars
<br />AFTER -NOON
<br />VIII. COALITIONS,
<br />POWER, AND CONSTRUC-
<br />TIVE
<br />ONSTRUETIVE CONFLICT: DEVEL-
<br />OPING CIVILITY IN COM-
<br />MUNITY DISCOURSE
<br />1:30 p.m.. - 5:00 p.m.
<br />Registration fee: $95
<br />This seminar will focus on how to heal the
<br />gulfs that divide us, particularly the
<br />"isms" of race, sex, and class. Specific dis-
<br />course approaches will be presented as
<br />aids to managing conflicts that can divide
<br />our communities.
<br />Instructor:
<br />William W. Wilmot, Ph.D.,
<br />Mediation, Training and
<br />Consultation, Missoula, Montana
<br />IX. ANTICIPATORY
<br />LEADERSHIP: USING
<br />,EARLY. WARNING SIGNS
<br />TO'PREPARE FOR THE
<br />3U p nit, ,3 00 p m, >� „• . _
<br />�rstxation fee. $95 : .
<br />?�P?Ana.willieataandpradicea , _._
<br />signals of major change, developing see
<br />narios for possible futures, and planninc
<br />their communities' response to emCrgirii'
<br />issues and trends.
<br />Instructors:
<br />Rima Shaffer. Ph.D., Core Faculty
<br />Member -Applied Behavioral
<br />Studies Program, Graduate Schoo:
<br />of Continuing Studies, The Johns
<br />Hopkins University, Baltimore.
<br />Maryland
<br />Ken Hunter, Ph:D., Senior Associate -
<br />The Harrison Program on the
<br />Future Global .agenda, Universit;
<br />of Marviand, College Park,
<br />Maryland
<br />X. MAXIMIIZING
<br />COUNCIL EFFECTIVE-
<br />NESS IN A CHANGING
<br />ENVIRONMENT
<br />1:30 p.m. - 5:00 p.m.
<br />Registration fee: $95
<br />Participants will learn strategies for maxi-
<br />mizing council effectiveness and for pro-
<br />moting effective communication and con-
<br />tinuous improvement in a dynamic envi-
<br />ronment.
<br />Instructor:
<br />Brian Lee, Founder, Custom Learnin_
<br />Systems Group Ltd.. Calgary.
<br />Alberta, Canada
<br />XI. "FIRST THINGS FIRST'
<br />CHARTING YOUR
<br />COURSE FOR THE 21ST
<br />CENTURY
<br />1:30 p.m. - 5:00p.m.
<br />Registration fee: $95
<br />This workshop will help you chart the
<br />course for your personal lifeboat througl
<br />Stephen Covey's latest program of
<br />"putting first things first." Instead of
<br />focusing on time and material things,
<br />Felicia Logan, a certified Covey trainer.
<br />will show you how to align your life
<br />around relationships and results.
<br />Instructor:
<br />Felicia Logan, Director of
<br />Development, Internafionaf Cityl
<br />>. County ManagementAssociarian.
<br />Washington, DC'
<br />The Leadership Training Institute is
<br />currently developing a curriculum of leadership
<br />development courses designed specifically for local
<br />elected officials. Successful completion of these courses
<br />will result in the NLC Leadership Development
<br />Certificate. Achieving this designation will show your
<br />community your commitment to continuous
<br />improvement of your leadership abilities. 3.
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