Laserfiche WebLink
�. <br />C1TY OF COLTON <br />AGENDA REPORT <br />Council Meeting of May 19, 1997 <br />T4: Honorable Mayor and Council Members <br />FROM: Daryl J. Parrish, Assistan# City Manager � <br />� <br />SUBJECT: . Amendments to Taormina Agreement <br />DATE: May 12, 1997 <br />�I��LIC <br />Al�� <br />- _ _ �� � . .�,, . � <br />BACKGROUND: <br />On May 15, 1996, the City Councii determined that the proposal submitted by Taormina <br />Industries to provide Municipal Solid Waste, Recyclables and Geeen Waste Collection <br />and Transportation Services was such that it was in the best interest of the City and its <br />residents, taking into account the qualifications and experience of the Contractor fo <br />select Taorrnina fndustries as the City of Colton's Municipal Solid Waste Service <br />provider. <br />Taormina lndustries has served the solid waste needs of cifies in the Southem <br />Califamia region since the (ate 1940's and has built the largest infrastrwcture base ,of <br />any privately owned waste hauling firm in the State of Califomia. Existing facilities and <br />equipment <utilized in connection wifh the franchise inctude a fleet of aufomated <br />residential collecfion vehicles, commercial collectian vehicles, a laca{ office fo handle <br />inquires from the public, a twenty five acre regional materials recovery facility (MRF) <br />located in Anaheim and a light transfer station located in San Bemardino. <br />DISCUSSION: <br />As of May 1, 1997 Taormina Industries has perFarmed under the exis#ing agreement for <br />ten months.' The services provided to the City by Taormina consistently exceed the <br />requirements of the agreement. Taormina provides both regularand "special" services <br />to residential, commercial and industrial customers. Many customers require <br />speciaiized services such as special collection hours,, special handling of containers <br />and programs tailored for the needs of customers with unique seroice 'requirements. <br />Taormina has consistently delivered when such needs arise by providing the <br />knowledge, manpower and equipment necessary toprovide exemplary service. <br />The City monitors customer satisfaction on a regular basis. The criteria for the <br />quantitative measure of customer sa#isfaction include but are not limited to: <br />1. Written communication from customers <br />2. Response#ime to'telephone inquires <br />3. Response time to written inquires <br />4. Pubfic educatian effarts <br />5, Daily, weekly and monthly reporting <br />, I : , , : ,- <br />