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Page 2 <br />City Council Meeting <br />November 18, 1997 <br />FINANCIAL IMPACT <br />An appropriation of $34,341 for one Customer Service Representative II (Salary/Benefits) is included in <br />the fiscal year 1997-98 budget. The Customer Services Division is funded through Electric, Water and <br />Wastewater utilities.. There are no general funds utilized to fund these positions. <br />The estimated annual cost for two part-time personnel being requested would be $21,420 per year. Hiring <br />two part-time employees and eliminating one full time position would generate a saving to the enterprise <br />funds an estimate of $12,921 a year. In addition, services provided to customers would also increase, <br />thus reducing the amount of abandoned calls and customer lines. <br />RECOMMENDATION <br />Approve two part-time Customer Service Representative positions and eliminate one full-time Customer <br />Service Representative II position in the Finance -Customer Services division. <br />Reviewed By Personnel: <br />Attachments: Telephone Logs (CSR Monthly Activity) <br />Monthly Activity Report <br />Item No. <br />