1998 AGN JAN 13 I01 - Laserfiche WebLink

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DEC 06 `97 04: 43PM PERSONNEL P.3 CGUW= or RIVRUIDX, BAA= OF cy subject. i;z;; USE OF VOICE KAIL NY CQJA= MWAxMa3= A-41 i of T*Ost0lixh guidelines County.' for effective use of voice ?Mail within the This policy applies to all county departments and service areas. It outlines policies and procedures to emUre that voice =ail in used in such a way as to take full advantage Of the benefits of this technology while tvOiding Potential detriments that can result fxW itls migmse. 1- The telephone listed for each depart=nt head ahculd be a.zawaxod during normal business hours by a person, if Practical, without intervention of voice mail recording. During abs=ces of the department heads georetsxy, it is XQCC=UaAdQd that the phone be prograMed to be answered by another individual with" that same department. (This r*cc=*nd&%ioM does not apply when Cicewwtance, preclude it*4a practicabiljtyf e.g., at depart -Mont head's secondary offices, small dopaxtments, staff shortages, etc-) As appropr-.ate, departzent heads will designate other key pagiticn 1p , and critical functions 4ithin their organizations where this rule should apply. 2. Listed telephones for wainteunce/txauble reporting and dispatch desks will not be diverted to voice mail during nczmal business hours. .3. As a general rule, County employees should respond to teleptMoo calls when they ats, at their place of WarjC, =1059 they axe having a meeting Or cannot be disturbed fnz some other reason. 4. DQP4rtmant head; will establish FrOcOdurOf to ensure rogular screening and reply to voice mail massaged. gegpozige an the same day is PxQfQrzad, but chould not exceed twenty-four (24) hours, exclusive Of weekend& and holidays. Theme procedures should also ensure tbat voics "" users, who Plan to be away grom their offices for loner than 0110 business day, divert their voice mailbox to another staff ammbgr.