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DEC 08 '97 04:430M PERSONNEL <br />P.4 <br />COMTY Or XIVUS2an, CALzrMIA <br />BOA= OF I song PCLZCY <br />Policy <br />Subject: <br />Agotm '_.9t <br />US Or VOIC$ XAn BY COMM D"AXTWZW'S, (Cooly:) A-41 Z of Z <br />POLICl <br />s. Department heads will ensure that, all voice mail greetirga offer <br />callers the option of being transferred to an attendant during <br />fttmal business hours. <br />6. Personal greetings are enccuraged7 however, they must be busineae <br />like and as brief as possible. The greeting should briefly <br />announce why the call is being diverted to voice mail and request <br />thea caller to leave a message explaining the nature of the call or <br />the act10n/response desired. <br />7. Information services Will purge the voice mail system of messages <br />which have not been reviewed within ten (1Q) days of receipt. <br />S. County employees will provide their personal, password to their <br />immediate supervisor to ensure a reaponse to voice messages should <br />3n employee be absent. Requ=ats to delete ar override a porodnal <br />paaaward must be originated by the department's key telephone <br />advisor and nddresSad to that Telephone systema Branch, info=ation <br />Sss•vices. <br />References <br />Minute Order 3.26 dated 2-19-91 <br />