1998 AGN SEP 15 I09 - Laserfiche WebLink

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CITY OF COLTON SENIOR ENERGY SERVICES SPECIALIST DEFINITION: Under the direction of the Utilities Director of Utilities, leads, oversees, reviews and performs work activities and duties assigned to the Rates, Regulation and Energy Services Division; assumes responsibility for the more difficult and complex tasks. DISTINGUISHING CHARACTERISTICS: The Senior Energy Services Specialist is the management level class responsible for developing and administering energy conservation programs and various customer outreach programs. This classification is distinguished from the classification of Energy Services Specialist by performance of program development and the assignment of more complicated tasks. SUPERVISION EXERCISED: Exercises technical and functional supervision over Energy Services Specialist. ESSENTIAL FUNCTIONS: (include but are not limited to the following) • Lead, oversee, review and perform the work of staff responsible for customer related energy programs. • Supervise the development and implementation of programs including energy conservation and customized consumer programs. • Assist in the training of lower level personnel in the areas of work; ensure adherence to safe work methods, procedures and practices; identify training opportunities and needs; make recommendations to higher level staff. • Responsible for developing and managing customer services and programs. • Design and implement retail rates which may include the analysis of revenue requirements, and assignment of classes; design special rates for low-income and mobile home parks populations; design special rates for other populations as necessary. • Promote and market energy conservation programs and the various services available to customers. • Manage utility user tax, customer outreach and relations. • Compliance with State, and Federal regulations; prepare financial reports; interact with State, Federal, and local officials. • Assist residential and commercial customers to assure they are on the appropriate rate structure; develop value added customer services such as payment by credit card, waiving deposit requirement based on credit rating, consolidation of bills for large customers, etc. • Provide expertise on regulation of energy and power services and develop programs and strategies to market utility effectively in this new environment. • Develop and administer energy conservation programs. • Perform or supervise energy audit programs for residential, commercial, industrial, and public customers.