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SEP -10-95 THU 09:55 AM WARD NORTH AMERICA FAX NO. 7145441979 ',03 <br />D. Work with the City to estzlish <br />are conducted timely, guidelines for investigatinn to ensure investigations <br />E. Maintain contact with claimants throughout the life of the claim. This will include <br />keeping the claimant advised of the investigatiatt pzocess, the outcome of our <br />investigation, our evaluation of the claim and our <br />or denial. recommendation for settlement <br />F. Establish and maintain appropriate reserves for each claire. <br />G. Maintain a separaw file for each claim; which sball be available for review by the <br />Client at any reasonable time, and which is deemed property of the Client. <br />H. Recommend settlement of claims to the Client and negotiate settlement pursuant to <br />authority extended by he Client. <br />1. Send recommendations for denial to the Client. <br />7. Perform all reasonable and necessary administrative and clerical work in <br />conjunction with each claim, including the preparation of checks, release <br />agreements and any other documents needed to close a claim <br />K. Coordinate all litigation activity with selected outside legal counsel, as approved <br />by the Client. <br />L. lvotlfy the excess carrier of all excess clain s, pursuant to reporting guidelines. <br />M. attend court settlement conferences, including voluntary sett,Ement conferences. <br />:notify' ttIC. C]ielli illMlediat"y upon rcceipt of a complauu from any governmental <br />agency, broker or agent. <br />O. Provide loss run reports according to Client's schedule, <br />P. Manage a trust account for payment of claims and related expenses. <br />Q 'Written Quarterly Claims Review. <br />R. Prepare annual executive sunimary report. <br />2 <br />