1999 AGN APR 06 I10 - Laserfiche WebLink

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AZUSA-COLTON CUSTOMER INFORMATION SERVICES AGREEMENT This Customer Information Services Agreement ("Agreement") is made and entered into on this 7`'' day of April 1999, between the City of Azusa, a municipal corporation ("Azusa") and the City of Colton, a municipal corporation ("Colton"), sometimes referred to individually as a "Party" and collectively as "Parties." 1. Recitals: 1.1 Azusa and Colton each bill customers electric, water, wastewater and refuse collection services. 1.2. Azusa has developed a Municipal Utility Information System ("MUIS") based upon a utility billing system which Azusa obtained pursuant to an agreement between Azusa and D.J. Roupe & Associates. 1.3 Colton desires to use the MUIS system and to have Azusa provide certain other services related to the billing of Colton's customers for the services described above. 2. Agreement: 2.1 The Parties, in consideration of the following terms, covenants and conditions, agree as follows: 3. Definitions: 3.1 Authorized Representative - The designated employee of either Party who will be the sole source for official requests and correspondences. 3.2 Base Code - All source code acquired from and owned by D.J. Roupe & Associates for which a separate copyright is maintained. 3.3 Change State - The state of operation during periods when either hardware or software changes are being made such that they affect the Operational State of the MUIS system for a period of at least two working days. A Change State is defined as requiring more MUIS Staff time than can be accommodated within a normal weekly schedule. Changes are minor alterations or additions to the existing version of the MUIS system. After successful completion of the Customization or other changes implemented during this state, the system will return to an Operational State. Page 1 of 11 Azusa Colton Customer Information Services Agreement