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COMMUNITY SERVICE FIELD REPRESENTATIVE CITY OF COLTON <br />Page 2 of 2 <br />Any combination of education and experience that has provided the knowledge, skills and <br />abilities necessary for Customer Service Field Representative. A typical way of obtaining <br />the required qualifications is to possess the equivalent of two years of experience in <br />electric and water customer services or the performance of related work, and a high <br />school diploma. <br />License/Certificate: <br />Possession of, or ability to obtain, a valid class C California driver's license. <br />KNOWLEDGE/ABILITIES/SHILLS: <br />Knowledge of.- <br />Operations <br />f:Operations and standard operating procedures of electric and water customer service. <br />Principles and practices of program development and administration. <br />Applicable Federal, State, and local laws, codes and regulations. <br />Operational characteristics of electric and water turn -on and turn-off standard equipment. <br />Occupational hazards and standard safety practices. <br />Streets and locations in the City. <br />Modern office equipment including a computer and applicable software. <br />Methods and techniques for basic report preparation and writing. <br />Methods and techniques for record keeping. <br />Proper English, spelling and grammar. <br />Basic principles of mathematics. <br />Utility services, rates and policies. <br />Ability to: <br />Courteously respond to community issues, concerns and needs. <br />Analyze a complex issue and develop and implement an appropriate response. <br />Make adjustments to standard operating procedures as is appropriate. <br />Apply applicable laws, codes and regulations. <br />Work independently. <br />Respond to issues of concern from the community. <br />Understand and follow instructions. <br />Establish and maintain effective working relationships. <br />Skill to: <br />Effectively operate a motor vehicle on City streets. <br />Operate an office computer and applicable software. <br />APPROVED BY COUNCIL: February 17,1998 <br />