1999 AGN JAN 05 I06 - Laserfiche WebLink

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CITY OF COLTON CONSUMER SERVICE FIELD REPRESENTATIVE DEFINITION: Under the general supervision of the Meter Operations Supervisor, performs the full array of duties assigned to the class of Consumer Service Field Representative including turn on and turn off of electrical and water services and investigate consumer meter reading and billing complaints; demonstrates a full understanding of all applicable policies, procedures and work methods associated with assigned duties; performs a variety of other tasks in support of assigned area of responsibility. DISTINGUISHING CHARACTERISTICS: The Consumer Service Field Representative is the class responsible for customer contact in the field for the purpose of electric and water turn -ons and turn-offs. ESSENTIAL FUNCTIONS: (include but are not limited to the following) • Demonstrate a full understanding of applicable policies, procedures and work methods associated with assigned duties. • The incumbents in this position are responsible for turn on/off of electric service, electric three-phase, and water service; delinquent electric and water shut off; hanging informational tags; conducting re -reads of electric and water meters; checking voltage. • Trouble shoot complaints for no power. • Report code violations to inspectors. • Install remote registers; install new electric meters; check for meter tampering; and conduct testing of meters in the field. • Respond to questions and concerns from the general public. • Provide information as is appropriate and resolve complaints. • Perform other related duties as required. WORKING CONDITIONS: Position requires sitting, standing, walking on level and slippery surfaces, reaching, twisting, turning, kneeling, bending, stooping, squatting, crouching, grasping and making repetitive hand movement in the performance of daily duties. The position also requires both near and far vision when inspecting work and operating assigned equipment. The need to lift, carry and push tools, equipment and supplies weighing 25 pounds or more is also required. Additionally, the incumbent in this outdoor position works in all weather conditions including wet, hot and cold. The incumbent may use cleaning and lubricating chemicals which may expose the employee to fumes, dust and air contaminants. The nature of the work also requires the incumbent to climb ladders, use power and noise producing tools and equipment, drive motorized vehicles and heavy equipment, work in heavy vehicle traffic conditions and often work with constant interruption. QUALIFICATIONS: Education and/or Experience: