2000 AGN JAN 04 I12 - Laserfiche WebLink

Browse Search

CUSTOMER SERVICE REPRESENTATIVE I/II CITY OF COLTON Page 2 of 3 • Receives and processes applications, business licenses and service requests from customers; and calculates deposits. • Collects payments from customers for utility bills, business licenses, cemetery payments, yard sale permits, transient occupancy tax and other appropriate fees; responds to questions from customers. • Balances daily receipts to moneys received and prepares revenue summary sheets. • Conducts record keeping activities of closed and/or delinquent accounts; refers accounts to collections personnel and issues refund checks as is appropriate. • Prepares and maintains a variety of reports, files and financial statements of assigned duties. • Processes and calculates a variety of fees and/or permits including yard sale permits, cemetery, police reports, dog license, transient occupancy tax and returned checks. • May represent the City in Small Claims Court. • Performs a variety of other clerical office duties including answering the telephone, using a computer to research accounts, data entry, filing and gathering information. • Performs other related duties as required. WORKING CONDITIONS: Position requires prolonged sitting, standing, walking, reaching, twisting, turning kneeling, bending, squatting, and stooping in the performance of daily office activities. The position also requires grasping, repetitive hand movement, and fine coordination in preparing statistical reports and data, using a computer key board. Additionally, the position requires near and far vision in reading correspondence and using the computer, and acute hearing is required when providing phone and face-to-face service. The need to lift, drag, and push files, paper, and documents weighing up to 25 pounds also is required. QUALIFICATIONS: Education and/or Experience: Any combination of education and experience that has provided the knowledge, skills and abilities necessary for a Customer Service Representative. A typical way of obtaining the required qualifications is to possess the equivalent of one year of experience providing customer service or the performance of related work, and a high school diploma. No experience is necessary for the Customer Service Representative I. License/Certificate: Possession of, or ability to obtain a valid, class C California driver's license. KNOWLEDGE/ABILITIES/SKILLS: Knowledge of: Basic operations and services of a customer service program. Proper public contact and telephone methods and techniques. Modern office equipment including a computer and applicable software. Principles and practices of customer service. Reference methods and techniques and sources used in customer service work.