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CUSTOMER SERVICE REPRESENTATIVE I/II CITY OF COLTON <br />Page 3 of 3 <br />Methods and techniques for record keeping. <br />Basic principles of arithmetic. <br />Ability to: <br />Courteously respond to customer issues, concerns and needs. <br />Analyze customer issues and develop and implement an appropriate response. <br />Perform technical permit processing tasks. <br />Calculate a variety of fees. <br />Devise and maintain records, including those of a confidential nature. <br />Represent the City in Small Claims Court. <br />Communicate effectively. <br />Work independently. <br />Understand and follow oral and written directions. <br />Apply City regulations and policies, as well as State and Federal ordinances. <br />Establish and maintain effective working relationships. <br />Skill to: <br />Effectively operate a motor vehicle on City streets. <br />Operate an office computer and applicable software. <br />APPROVED BY COUNCIL: February 17,1998 <br />