2001 AGN SEP 18 I09 - Laserfiche WebLink

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CLAIM SERVICE AGREEMENT SAN\r^ t This Agreement is between Carl Warren and Company; hereafter referred to as "Service Company" with its principal office at 750 The City Drive South, Suite 400, Orange, CA 92868. The Branch Office of the City of Colton Third Party Claims Administration Service is located at 268 W. Hospitality Lane, Suite 206, at San Bernardino, CA 92412. The City of Colton, hereafter, collectively will be referred to as the "Client." WHEREAS, the Service Company operates a business that provides claims administration services; and WHEREAS, the Client has requested that the Service Company perform certain services on behalf with respect to liability claims on the terms set forth below, NOW THEREFORE, in consideration of the foregoing mutual promises the parties hereby agree: ARTICLE I Term Of Agreement: This Agreement shall be effective for a period of three years commencing October 1,2001, and ending September 30, 2002, and shall remain in force and effect until amended or canceled as provided in the cancellation clause. ARTICLE II Service Company Agrees To: A. Upon receipt of any claim, make immediate contact with the City to discuss the allegations contained in the claim, the investigation needed, and contact with the claimant. At this time a determination will be made as to the method of contact with the claimant, either by phone or in person. If personal contact is deemed necessary, a determination will be made as to whether contact will be made by City staff or the Service Company. B. Contact all claimants within 24 hours of receipt of the claim. All unrepresented claimants will be provided a toll free number for contact with the Service Company. C. Work with the City to develop an emergency response plan for serious incidents, including sewer back-ups. D. Work with the City to establish guidelines for investigation to ensure investigations are conducted timely.