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E. Maintain contact with claimants throughout the life of the claim. This will <br />include keep the claimant advised of the investigation process, the <br />outcome of our investigation, our evaluation of the claim and our <br />recommendations for settlement or denial. <br />F. Establish and maintain appropriate reserves for each claim. <br />G. Maintain a separate file for each claim, which shall be available for review <br />by the Client at any reasonable time, and which is deemed property of the <br />Client. <br />H. Recommend settlement of claims to the Client and negotiate settlement <br />pursuant to authority extended by the Client. <br />I. Send recommendations for denial to the Client. <br />J. Perform all reasonable and necessary administrative and clerical work in <br />conjunction with each claim, including the preparation of checks, release <br />agreements and any other documents needed to close a claim. <br />K. Coordinate all litigation activity with selected outside legal counsel, as <br />approved by the Client. <br />L. Notify the excess carrier of all excess claims, pursuant to reporting <br />guidelines. <br />M. Attend court settlement conferences, including voluntary settlement <br />conferences. <br />N. Notify the Client immediately upon receipt of a complaint from any <br />governmental agency, broker or agent. <br />O. Provide loss run reports according to Client's schedule. <br />P. Manage a trust account for payment of claims and related expenses. <br />ARTICLE III <br />A. Report all claims received during the term of the Agreement to the Service <br />Company. <br />B. Cooperate in the investigation and resolution of claims. <br />C. Provide the service company funds for deposit into the trust account. <br />D. Provide excess carrier information and reporting guidelines. <br />2 <br />