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4.2 Employees <br />Azusa will continue to employ the current Technical Staff to program and manage the <br />MUIS system. <br />4.3 Data/File Management <br />The Azusa IT Staff will provide all database and file maintenance including backups, <br />restores and file capacities. <br />5. SERVICES PROVIDED BY COLTON <br />5.1 Customer Service Functions <br />a. All processing, data entry and other standard MUIS system functions will be <br />performed entirely by Colton employees. <br />b. Customer Service employees are expected to use the MUIS system as it was <br />designed. <br />C. Customer Service employees will report immediately any processes that do not <br />complete as expected. <br />d. Colton will maintain compatible systems where there is commonality (e.g. meter <br />reading systems). <br />5.2 Information Services <br />a. Colton will establish and maintain under the direction of the Azusa IT Staff a <br />WAN Connection between Azusa and Colton. <br />b. Colton's Technical Staff will be made available to provide assistance to the Azusa <br />IT Staff for the installation, maintenance or support of either the MUIS system or <br />associated infrastructure. <br />6. AZUSA IT STAFF TIME <br />6.1 Each member of the Azusa IT Staff shall allocate and report his or her time to tasks <br />related to Implementation, Customization or General/Operational. <br />6.2 The Operational State will be the predominant and normal state of the MUIS system and <br />associated operations. The costs associated with maintaining this state will be shared by <br />the Parties as provided in Sections 7.2, 7.3, 7.4 and 7.5. During the Operational State, the <br />percentages of each Azusa IT Staff member's time shall be shared as agreed to by the <br />Authorized Representatives. The Authorized Representatives may from time to time <br />ORANGE\AJM\14542.2 <br />3 <br />