1992 AGN AUG 18 I21 - Laserfiche WebLink

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City of Colton AGENDA REPORT For Council Meeting of August 18, 1992 TO: Honorable Mayor and City Council FROM: Mark Lewis, City Manager fi)45�1"A Z� SUBJECT: Monthly Utilities Bill Payment Options DATE: August 12, 1992 (For Residential Customers) BACKGROUND In response to recent concerns expressed by the public, we are recommending changes in our utilities billing system to improve customer service. On April 7, 1992, staff was directed by the Council to look into the possibilities of converting residential utilities customers to a monthly billing cycle. At that time we considered splitting the services covered by the existing bill and billing them in alternating months. While this approach sounded good at first, after some research, it was determined that splitting services would not help those customers with high demand for electricity. The change would also require major computer programming changes. DISCUSSION The proposal we are submitting at this time involves changes the billing time schedule for residential customers, allowing them to pay half (or more), of their bill within thirty five (35) days of the billing date before shut-off. Payment would be expected, however, after twenty (20) days of the billing date. The customer would receive the bill for the second installment approximately twenty-five (25) days after the first billing. The customers who are satisfied with the present method of paying their utility bill every two months may continue to do so. The present billing cycle allows thirty-nine (39) days after the billing date for full payment before the shut-off date. Payment is expected under present billing cycle after twenty-nine (29) days. (SEE ATTACHMENT 1) At its August 10th, 1992 meeting the City of Colton Utilities Commission supported staff's j`''s recommendation to implement the monthly utilities bill payment options. The following are staff's recommendations for the equipment and personnel necessary to implement the monthly utility bill payment options as itemized by the specific departments involved in the conversion. 4Q"V ry�c. ar