1992 AGN AUG 18 I21 - Laserfiche WebLink

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Data Processing: (1) Acquisition of the new Computer System to accommodate the additional data and work processing load associated with the change in the billing cycle. Computer speed and capacity must be improved to handle a large increase in the number of bills generated, payments processed and historical records that must be stored. Budgeted for in Fiscal Year 1992/93. (2) Programming Changes to coincide with the new billing cycle. Dave Roupe and Associates should be authorized to implement the programming changes necessary for Monthly Utilities Billing. (3) A new bill design to configuration. The new bill will printer and can be customized and our customers. (SEE ATTACHMENT 2) show the installment payment be printed in house on a laser convey many different messages to Finance: (1) Authorization for Finance to add two additional Customer Service Representatives to handle the increased number of billings and payments processed. Approval of salary and benefits for new personnel. (2) Authorization to purchase incidental equipment such as desks, chairs, calculators, CRT, etc. (SEE ATTACHMENT 2) Justification of additional Finance Department staff is twofold: First, the number of bills generated and payments processed will double as a result of the billing conversion. Telephone and in person inquires from residents are also expected to increase as a result of the conversion. Second, the increased speed and capacity of the computer system will provide an opportunity for the City to enhance the services it provides its customers. An example of such an enhancement under consideration is to accept telephone applications for the residential services provided by the City. Electric: (1) Approval of Customer Service Policy changes as they pertain to the Monthly Utilities Billing System. The amended Customer Service Policy will become effective upon the implementation of the monthly billing cycle. (SEE ATTACHMENT 3) (2) One additional Customer Service Representative to handle the anticipated increase in fieldwork generated by this conversion. Budgeted for in Fiscal Year 1992/93.