2009 RES R-26-09 - Laserfiche WebLink

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Personal identifying information is inconsistent with other personal identifying information provided by the customer, such as a date of birth and the social security number range that do not correlate. Personal identifying information provided is associated with known fraudulent activity, as indicated by internal or third -party sources, such as the address or phone number on an application was previously provided on another fraudulent application. Personal identifying information is of a type commonly associated with fraudulent activity, as indicated by internal or third -party sources, such as a fictitious address, or an invalid phone number. The social security number provided is the same as the social security number of another applicant attempting to open an account or an existing customer. The address or telephone number provided is the same as other individuals attempting to open an account or existing customers. The individual opening the account cannot provide all of the required personal identifying information for an application. Personal identifying information is inconsistent with the information provided by the customer on file with City of Colton. Where challenge questions are used by City of Colton to verify the identity of an individual, the individual claiming to be the customer cannot answer challenge questions correctly. Unusual Use of or Other Suspicious Activity Related a Customer Account: 0 Shortly after receiving a notice of change of address for the account, City of Colton receives a request to add another name to the account. 0 A new account is used in a manner commonly associated with known patterns of fraud, such as a first payment is made, and then no subsequent payments are made. 0 An account is used in a manner inconsistent with the established pattern of activity for the account, such as a nonpayment where there was never been a late or missed payment. 0 Mail sent to the customer is returned repeatedly. 0 City of Colton is notified that a customer is not receiving his/her paper account statements. Ell