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1 2 , � 4 S 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 specifying the frequency of overflows and documenting Contractor's attempts to contact Customer, and shall handle such dispute in accordance with the procedure attached as Exhibit 4.04d. (iv) City Requirement. City reserves the right to require a Customer to use a larger Container or additional Containers in any case where City determines that the Customer has inadequate capacity for the vo(ume of MSW generated on Customer's premises. If City so directs Contractor, Contractor shall exchange existing Container(s) for of Container(s) a different size or provide additiona] Container(s) within seven days of City's direction. (3) Annual Cleaning of Containers. Contractor shall clean all commercial Containers once each Contract Year without charge and Containers which hold primarily putrescible MSW, including grocery stores and restaurants, more frequently as necessary to prevent odors, reduce vectors and project a presentable appearance for charges listed in Exhibit 10.01. (4) Repair or Replacement of Commercial and Residential Containers. Contractor shall repair Commercial Containers within twenty-four hours of a request for repair from a Customer or from the City Representative or, if the repair cannot be completed within such twenty-four hours, shall provide such Customer with a replacement Container at a price no greater than repair would have been, for the charges listed in Exhibit 10.01. Residential containers shall be repaired or replaced by Contractor at no charge to the resident. This service will be done on the next regularly scheduled collection day. (5) Materials Identification. Containers must be in bright, readily identifiable colors, subject to City approval, to facilitate Customer's ready recognition of Refuse, Green Waste and Recyclables discards. Contractor shall provide and emboss information, subject to City approvaL i. Personnel. (1) Driver Licensing and Safetv. Contractor shall ensure that all drivers of Vehicles have in full force and effect valid licenses of the appropriate class issued by the California Department of Motor Vehicles. Contractor shall provide suitable operational and safety training for all of its personnel, including those who drive Vehicles or operate other equipment for Collection, which training shall include on job-training by supervisors. Contractor shall train drivers so that they may drive all Collection routes, interchangeably, but shall use Reasonable Business Efforts to assign the same driver(s) to identified routes in order to encourage accountability and enhance Customer relations. Contractor shall train its drivers to identify and not to collect Hazardous Waste. Contractor shall implement drug and alcohol testing in accordance with Applicable Law. Contractor shall maintain photostat copies of licenses for all Vehicle operators and full and complete records of training and testing, which Contractor shall make available to City during Office Hours. (2) Identification, Apnearance, Conduct. Contractor shall require its drivers and all other personnel who come into contact with the public to wear a uniform, approved by the City, identifying the name of each such driver or other personnel, which shall be cleaned and pressed daily. Contractor shall assure that all personnel present a neat, tidy and orderly appearance, including buttoning their 5/06/97 execution 16