1996 RES R-142-96 (NOT USED) - Laserfiche WebLink

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6.1.1 Number of energy and water surveys mailed by EcoGroup. 6.1.2 Number of completed energy and water surveys received by Ec up for processing. 6.1.3 Energy and water survey response rate, shown as a percen , calculated by dividing the number of energy andwater s ys returned for processing by the number of energy and water su mailed to residential customers. 6.1.4 Number of energy and water surveys processed coGroup. 7. Customer Service EcoGroup shall supply toll-free telephone suppor(Friday, wer any questions City of Colton customers or service representatives)maygarding the survey, DMP or the status of a customer in the process. Thl be provided during the hours of 7:00 a. m and 4:00 p. m. PST, Monday tand excluding National Holidays. 8. Residential Customer Consumption His 8.1 City of Colton shall provide Group with the Residential Customer Consumption History ("co ption history"), defined in Paragraph 13.2 below, on either magnetic nine -t tape or on floppy disks. 8.2 City of Colton shall pr EcoGroup with the consumption history in the format provided in the attac ttachment D. Any consumption history provided outside of these par ers may not be accepted by EcoGroup. 8.3 City of Colton s e responsible for checking the accuracy and completeness of the consumptio. tory records provided to EcoGroup. Should the consumption history provi y City of Colton not meet the specifications provided in Attachment ' y additional work required to be performed by EcoGroup will be billed to Ci Colton on a time and materials basis pursuant to EcoGroup's fee schedule t attached Attachment C. EcoGroup must first provide City of Colton's tract Manager with a detailed quote and receive the Contract Manag approval before commencing with the work. 9. Program Data 9.1 filementation. oup shall provide City of Colton with a copy of the database of all pant household data gathered and output data generated during program 9./architecture coGroup shall provide City of Colton with a copy of the database in a open format or ASCII format specified by City of Colton. EcoGroup all provide up to a maximum of four (4) downloads per year at no additional r EcoGroup, Inc. 14 1996. COL 1012196